SMS/Text Messaging Privacy Policy
Effective Date: July 21, 2026
This SMS Privacy Policy (this “Privacy Policy”) describes how we at The Hearing Institute of Fresno (“THIFresno”, “we”, or “us”) collect, use and disclose your personal information in connection with your use of the services to receive short message services and/or multi-media services for marketing and non-marketing purposes from us through the Constant Contact, Inc. platform (“SMS Services”). This Privacy Policy is strictly limited to the SMS Services described herein and does not relate to the collection or use of personal information through any of our other services. In addition, it has no effect on and is unrelated to any other privacy policy(ies), if any, that may govern the relationship between you and us in other contexts. Please read this Privacy Policy carefully. By enrolling in, using or accessing any of the SMS Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the SMS Services. This Privacy Policy is incorporated into our Terms of Service covering SMS Services.
INFORMATION COLLECTED ABOUT YOU:
Personal information we collect about you through your use of the SMS Services may include the following: first name, last name, and mobile number. We may use cookies or similar technologies on our website thifresno.com or websites associated with the SMS Services to automatically collect your interactions with any URL links included in the Messages.
USE OF PERSONAL INFORMATION FOR SMS SERVICES:
We use your personal information to provide you with appointment reminders and other relevant information. We may also use this information to market to you, subject to your consent.
DISCLOSURE OF PERSONAL INFORMATION:
Notwithstanding anything set forth in this Privacy Policy, we do not share text message opt-in consents or related mobile telephone numbers with third parties, except with our service providers CounselEar and vendors to provide the SMS Services. * Please review The Hearing Institute of Fresno’s Privacy Practices Policies for information about how we use your information. We may also share your personal information if necessary to comply with any applicable law or regulation, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights or property.
OPTING OUT:
If you wish to stop receiving text messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us.
ELIGIBILITY:
To receive SMS Services, you must be 18 years of age or older.
CHANGES TO THIS PRIVACY POLICY:
We may update this Privacy Policy at any time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. Please review it frequently. By continuing to use the SMS Services after any such changes have been made, you accept and agree to the updates to the Privacy Policy.
CONTACT INFORMATION:
If you have any questions about this Privacy Policy or our privacy practices, please contact us at 559-890-4327.
MOBILE MESSAGING TERMS AND CONDITIONS:
Last updated: 07/21/2026
The Hearing Institute of Fresno (“THIFresno”, “we”, or “us”) operates a mobile messaging program (the “Program”) subject to these Mobile Messaging Terms and Conditions (these “Mobile Messaging Terms”). The Program and our collection and use of your personal information is also subject to our Privacy Policy (www.thifresno.com/privacy-policy/) and Mobile Messaging Terms. By enrolling, signing up, or otherwise agreeing to participate in the Program, you accept and agree to these Mobile Messaging Terms and our Privacy Policy
Program Description:
We may send promotional and reminder mobile messages in various formats through the Program. Messages may include appointment reminders, outreach efforts, and marketing endeavors. Mobile messages may be sent using an automated technology, including an autodialer, automated system, or automatic telephone dialing system. Message frequency will vary. You agree that we, our affiliates, and any third-party service providers may send you messages regarding the foregoing topics or any topic and that such messages and/or calls may be made or placed using different telephone numbers or short codes, except in connection with marketing purposes. We do not charge for mobile messages sent through the Program but you are responsible for any message and data rates imposed by your mobile provider, as standard data and message rates may apply for short message service and multimedia message alerts.
User Opt-In:
By providing your mobile phone number to us, you are providing prior express written consent to the Program and you agree to receive recurring promotional and informational mobile messages from us at the mobile phone number associated with your opt-in, even if such number is registered on any local, state, provincial, or national ‘Do Not Call’ registry or similar restrictive list within your jurisdiction. You represent and warrant that any mobile phone number you provide to us is a valid mobile phone number of which you are the owner or authorized user. If you change your mobile phone number or are no longer the owner or authorized user of the mobile phone number, you agree to promptly notify us at 559-890-4327. Your participation in the Program does not require that you make any purchase from us and your participation in the Program is completely voluntary.
User Opt-Out and Support:
You may opt-out of the Program at any time. If you wish to opt-out of the Program and stop receiving mobile messages from us, or you no longer agree to these Mobile Messaging Terms, reply STOP, QUIT, CANCEL, OPT-OUT, NO MORE PLEASE and/or UNSUBSCRIBE to the mobile number the message is sent from. If the message is sent from a branded sender ID that does not support replies, you must use the unsubscribe link provided in the message or follow the specific instructions contained therein. You may continue to receive text messages for a short period while we process your request, and you may receive a one-time opt-out confirmation message. You understand and agree that the foregoing is the only reasonable method of opting out. If you want to join the Program again, just sign up as you did the first time, and we will start sending messages to you again. For support, reply HELP to any mobile message or contact us at 559-890-4327.
Our mobile messaging platform may not recognize requests that modify the foregoing commands, and you agree that we and our service providers will not be liable for failing to honor requests that do not comply with the requirements in these Mobile Messaging Terms. We may also change the telephone number or short code we use to operate the Program and we will notify you of any such change. You acknowledge that any requests sent to a telephone number or short code that has been changed may not be received by us and we will not be responsible for failing to honor a request sent to a telephone number or short code that has been changed.
Disclaimer of Warranty and Liability:
The Program is offered on an “as-is” basis and may not be available in all areas, at all times, or on all mobile providers. You agree that neither we nor our service providers will be liable for any failed, delayed, or misdirected delivery of any mobile message or information sent through the Program.
Modifications:
We may modify or cancel the Program or any of its features at any time, with or without notice. To the extent permitted by applicable law, we may also modify these Mobile Messaging Terms at any time. Any such modification will take effect when it is posted to our website. You agree to review these Mobile Messaging Terms periodically to ensure that you are aware of any modifications. Your continued participation in the Program will constitute your acceptance of those modifications.